Shipping and Return Policy

Shipping

We value your business and want to ensure that you have a positive customer experience when you purchase from us.

Shipping costs are included with your purchase and will be shipped out within 3-5 days business days. Please allow extra time to be delivered to you.

Returns

Products are custom-made and printed to order, we are not able to accept returns unless the product was damaged, misprinted, or incorrect.

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. This business will not be held responsible for incorrectly entered shipping addresses, order mistakes on your end, or undeliverable mail & packages. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue on the products or anything else on the order, please contact the owner at contact@denaeterese.com

Change or Cancel a Recent Order

Because each item is custom-made and printed to order, orders can only be changed/canceled before 11:59 pm CST the day the order was placed.

If you would like to change or cancel your order, please contact the owner at contact@denaeterese.com